Priacy Policy

Privacy Policy

Privacy Policy - Dartmoor Lodges

Last modified 28/11/2023

We are committed to safeguarding your personal information. This privacy policy describes the personal information we collect, how it is used and shared, your choices regarding this information and applies to any users of our services.

Any reference in this statement to information or personal information is to “personal data” as defined under the General Data Protection Regulation.

All references to “we” “our” “us” or “company” within this statement within this statement are deemed to refer to Dartmoor Lodges.

The personal information we collect

We collect the following categories of information:

1. Personal information you provide

For example, this information may be collected when you:

Contact us about any of our services
Subscribe to a newsletter
Enquire about, book or review one of our lodges or your trip
Enter a competition

The type of information we collect from you may include your name, email address, phone number and postal address.

We may ask for information such as the names and ages of guests in your party, some of whom may be under 18. If you provide us with information for anybody under the age of 18, you will be asked to confirm that you are their parent or guardian and you agree to us handling their personal details.

2. Information created when you use our services

The following types of information are created when using our services:

Site management information
Server logs are collected to monitor technical errors, aid diagnosis and other system activity which may include your device & IP Address.
Session information

So that we can continually improve our service to you, we record session information. This data includes booking information, any searches performed and saved. It may also include non-personally identifiable information such as your IP address, along with your device information such as operating system with browser or app version as applicable.

Analytics information

We use analytics tools to understand how users find, move around and interact with our websites and apps to continuously improve and optimise our service.

3. Information from other sources

We may collect information relating to you or products or services you purchase from us from other sources which may include:

Marketing service providers such as social media and search engines
Publicly available sources

Information from these sources may be combined with other information in our possession.

Cookies and third-party technologies

We may also gather information from cookies, web beacons or similar technologies from the internet.

'Cookies' are small text files stored on your computer by your browser or device by websites, apps, online media and advertisements. Like most websites, this one uses cookies.

How we use your information

Our main purpose in collecting your personal information is to provide you with the services you requested and those which we believe will improve your experience with us.

We may use your information in the following ways:

Providing services and features
Understand your onsite behaviour so that we may personalise our marketing service to you
To assist you when you contact us
Monitor and improve our services
To perform functions and services otherwise described to you when we collect your information

Research and development

We may use the information we collect for testing, research, analysis and product development. This allows us to gain better market insights, improve and enhance the safety and security of our services and to develop new features and products. It also enables us to track the performance of our website and the content within it.

Communications between users of our services

We use the information we collect to enable users of our services, including guests to identify one another and communicate. For example, a guest may contact the owner of one of our properties prior to their holiday to arrange a late arrival or an owner may contact the guest after the holiday if belongings have been left in the property.

Marketing communications & advertising

We may communicate with you about our products, services, promotions and news or, where applicable, relevant third parties’ services.

We may also provide you with relevant advertising and content about our services through third party providers as well as tracking performance of this advertising. For information on how to opt out of this advertising, please see ‘Choice & Transparency’ below.

Verifying information

We may use or share your information with third parties to verify its accuracy.

Legal proceedings and requirements

We may use the information we collect to investigate or address claims or disputes relating to your use of our services, or as otherwise allowed by applicable law.

Information sharing and disclosure

We always treat your data with sensitivity and keep it secure. At times we share your information with others where it is either necessary to perform our services to you, where we are required by law to disclose information or where you have given your consent to share information.

Other parties that we share your data with include:-

The general public
When you submit content through public forums such as blogs, social media and independent partners for holiday reviews, any personal information provided in such forums is done so at your own risk as voluntarily provided by you.
Our Service providers

In order to perform or market our services to you, we may provide information to our service providers who act on our behalf, such as mailing houses, research firms and companies offering marketing services/tools. The information we provide will always be limited to that which is necessary for them to fulfil the service they provide us and where we do so, we have appropriate agreements in place to ensure your information is kept secure. If one of our service providers is based outside the European Economic Area (EEA) we will ensure that appropriate safeguards are in place.

Business Partners

We may share your personal data with our trusted business partners, such as consultants and marketing partners. We do this where we believe we have a legitimate interest, which has been balanced with your interests, or where you have given your consent for us to do so, or in circumstances where it is necessary to fulfill a contract you have entered into.

We will not share your information with any other organisation for their own direct marketing purposes, without your specific consent.

Third party advertising platforms

Where we share your data with third party advertising platforms (such as Google or Facebook) to provide you with relevant and personalised marketing content, this information may be joined with information held within that platform. To opt out or review your privacy settings, please see ‘Your Rights’ below.

With other members of our group

We may share information with our subsidiaries or parent companies to help us provide our services, conduct data processing on our behalf or to inform you of services carried out by our group which we think may be relevant to you.

With relevant authorities

For legal reasons or in the event of a dispute we may share your information when required or allowed to do so by law. For example, if you use another person's credit card, we may be required by law to share information with that credit card holder, including holiday information.

With your consent

We may share your information other than as described in this statement if we notify you and you provide your specific consent for this purpose.

Safety and security

We know how much data security matters to all our customers and we treat your data with the utmost care.

We adopt best practices and operate secure data networks protected by industry standard firewall and password protection to safeguard personal identifiable information. Sensitive data such as payment card information is secured by SSL encryption. Any session requests to our servers are monitored to detect and prevent any suspect activity, fraudulent behaviour or site attacks.

3. Choice & transparency

Accessing and Correcting Your Information

You can edit the name, phone number, postal address and email address within your account (where applicable) or by contacting us.

Marketing Opt-Outs

You may opt-out of receiving marketing communications from us by contacting us at dartmoorlodgesmeldon@gmail.com, or by calling 0793 9997260 and asking to speak to the Data controller representative.

You can also opt out of certain marketing communications through the following means:

Email: By following the unsubscribe link at the bottom of each marketing email or updating your preferences in your account (where applicable). Please note that if you do opt out, you may still be sent non-marketing messages, such as booking confirmations or balance reminders that would be relevant to the service we are providing to you.

Please remember that if you change your preference it may take a short time for those preferences to become effective.

How long we keep your data for

We will only keep personal data for an appropriate period of time for the purpose(s) for which we are using it. This period will vary and be dependent on our contractual and legal requirements.

Your rights

You have the right to ask us to provide you with the personal information we may hold for you and what we are using this information for. This is known as a “Subject Access Request”. You also have the right to request that we delete your personal information. Upon receipt of such requests we will endeavour to respond to you as soon as possible, but at least within one month.

If you believe the personal information we hold for you is incorrect, please let us know and we will rectify this as soon as possible.

If you would like to exercise these rights, please contact us at dartmoorlodgesmeldon@gmail.com or call 0793 9997260 and ask to speak to the Data controller representative.

If you are not happy with the manner in which we have used your personal information you have the right to complain to a statutory authority, in the UK this would be the Information Commissioner’s Office.

External links

On our website you will find some links to external websites. Once you have left our website, our responsibility to you at Dartmoor Lodges ends. Please check the privacy policies on other websites.

Updates to this statement

We monitor and review our privacy statement regularly. If we make significant changes we will endeavour to notify you through the website or through other means, such as email.

T&Cs

Terms of Use

Last modified 28/11/23

Introduction and acceptance

These terms of use apply to our website and by accessing our website you accept these terms of use and you agree to comply with them. If you do not agree to these terms, you must not use our sites.

We recommend that you print a copy of these terms for future reference.

Who are we?

We are Dartmoor Lodges. All references to “we” “our” “us” or “company” within these terms of use are deemed to refer to Dartmoor Lodges.

User eligibility

As a condition of your use of our website, you warrant to us that you will not use it or any material or information on it for any purpose that is unlawful or prohibited by these terms. You warrant that you are at least 18 years old and have the legal authority to use this website in accordance with these terms. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

You agree to be financially responsible for all charges, fees and other sums of whatever nature which arise out of your use of any of this website.

Modifications

We amend these terms from time to time. Every time you wish to use our website, please check these terms to ensure you understand the terms that apply at that time.

We may also update and change the content of our website from time to time, and in our absolute discretion, to reflect changes to our products and services, our users' needs and our business priorities, amongst other things.

Availability of our site

We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons.

Information on our site

The content on our website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our website.

Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete or up to date. The website may contain technical inaccuracies, and typographical and other errors.

We have the right to change the prices of holiday arrangements featured or mentioned on our website at any time without prior notice. If a price is obviously incorrect we will not be bound by it. You must ensure you check all details of the chosen holiday or travel arrangements (including the price) with us at the time of booking.

Use of content

We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any pages from our website for your personal or non-commercial use and you may draw the attention of others to content posted on our website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the content on our website for commercial purposes, without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Links

Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those websites or resources, and we do not accept any liability whatsoever or howsoever arising in relation to any such websites or resources.

Third party content

This website may include information and materials uploaded or provided by third parties. This information and these materials have not been verified or approved by us. The views expressed by other users or third parties on our website do not represent our views or values.

Limitation of liability

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

No warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy or completeness of any of the material or information contained on our website or as to the nature, standard, suitability or otherwise of any products or services offered by us or on our behalf. Except as set out above, we shall not be liable for any loss or damage or other sum or claim of any nature whatsoever (direct, indirect, consequential or other) which arises, directly or indirectly, in connection with our website including, for the avoidance of doubt and not by way of limitation, any use of any information or material contained on our website or any inability to access or use them (or delay in doing so).

If any exclusions or limitations contained in these terms are found, in whole or part, to be unlawful, void or for any other reason unenforceable for any purpose, that exclusion or limitation, or the part in question, shall be deemed severable and omitted from these terms for that purpose. Such omission shall not affect the validity, effectiveness or enforceability of the other provisions of these terms.

How we may use your personal information

We will only use your personal information as set out in our privacy policy.

Which country's laws apply?

These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.